At Nemo Luxury, we strive to provide our customers with the finest selection of women’s dresses, accessories, and more. However, if you are not fully satisfied with your purchase, we are here to assist you with our hassle-free return and refund process.
1. Eligibility for Returns
Products must be returned within 30 days of the delivery date.
Returns will be completed with in 7 Days
Items must be in their original condition, unworn, unwashed, with all tags attached.
Provide your order number, the item(s) you wish to return, and the reason for the return.
Our team will provide you with a return shipping label and instructions on how to send your item back to us.
3. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and the credit will automatically be applied to your original payment method within 7-10 business days.
Please note that shipping fees are non-refundable.
4. Exchanges
If you wish to exchange an item for a different size or color, please return the original item following the process above and place a new order for the replacement.
5. Damaged or Defective Items
If you received a damaged or defective item, please contact us immediately. We will arrange for a replacement or a refund, including shipping costs.
6. Return Shipping Costs
For domestic orders, return shipping is free for your first return.
For international orders, the customer is responsible for the return shipping costs unless the item is defective or damaged.
7. Contact Us
If you have any questions regarding our return and refund policy, please feel free to contact us at: